Shipping instructions
- Delivery area: 🇭🇰 Hong Kong and 🇲🇴 Macau
-
Free shipping for purchases over HKD$499 or above (including residential/industrial/commercial/SF Express stations/smart cabinets)
*(Some large products require a HKD$100 surcharge to be shipped to 🇲🇴 Macau. The surcharge will be displayed before checkout. If customers have any questions about the shipping cost, please WhatsApp to Hong Kong phone number (852) 6691 1595 to inquire)* - The goods will be shipped approximately two working days after the order is confirmed.
- Customers must make sure that the goods are signed for by themselves or their authorized representatives; if the customer and the signee are not the same person (for example, signing for a gift or a collection point), the customer must bear the risk.
- Once the goods are signed and confirmed, the ownership of the goods is immediately transferred to the customer, and our store will not assume any future shipping responsibility.
- Within seven days after signing for the goods, if the products received by the customer are defective, damaged or the wrong product is received, please contact our customer service staff immediately and we will handle it as soon as possible.
- The delivery time of the goods is arranged by the courier company. If the customer wants to receive the goods at a specified time, please leave a message when placing the order. Our store will try our best to cooperate with the courier company. Our store cannot control the delivery time of the courier company. The actual delivery time is based on the courier company's delivery time. The company’s arrangement on the day shall prevail
- We do not deliver to P.O. Boxes, please forgive me.
The following are the charges and arrival times for various collection methods. All information is for reference only. The actual situation may be affected by various objective factors, such as cargo volume, weather, traffic conditions, etc. Everything is subject to the courier company's arrangements on the day.
| Receiving method | TOLL | Arrival time (from the date of shipment) |
|---|---|---|
|
Residential address |
Delivery fee is waived for purchases of $499 (discounted price) or more in a single bill; For bill prices of $498 (discounted price) or less, a $28 delivery fee will be charged at checkout |
1-3 days |
|
Industrial and commercial district address |
Delivery fee is waived for purchases of $499 (discounted price) or more in a single bill; For bill prices of $498 (discounted price) or less, a $28 delivery fee will be charged at checkout |
0.5-2 days |
| By the way smart cabinet (smart cabinet address) |
Delivery fee is waived for purchases of $499 (discounted price) or more in a single bill; For bill prices of $498 (discounted price) or less, a $28 delivery fee will be charged at checkout |
0.5-2 days |
|
SF Express Station |
Delivery fee is waived for purchases of $499 (discounted price) or more in a single bill; For bill prices of $498 (discounted price) or less, a $28 delivery fee will be charged at checkout |
0.5-2 days |
| Hong Kong Shell Petrol Station (service point address) |
Delivery fee is waived for purchases of $499 (discounted price) or more in a single bill; For bill prices of $498 (discounted price) or less, a $28 delivery fee will be charged at checkout |
1-3 days |
| 7-11 / OK / Vango Convenience Store (service point address) |
Delivery fee is waived for purchases of $499 (discounted price) or more in a single bill; For bill prices of $498 (discounted price) or less, a $28 delivery fee will be charged at checkout |
1-3 days |