Shipping instructions
- This guideline only applies to delivery services within 🇭🇰 Hong Kong and 🇲🇴 Macau . For orders shipped to overseas destinations, please refer to the International Delivery Guidelines page.
- In Hong Kong and Macau , you can enjoy free shipping* for purchases of HKD$499 or above (applicable to residential, commercial addresses, SF Express stations or SF Express smart lockers).
*Some large items will incur an additional HKD$100 shipping fee to Macau 🇲🇴. This fee will be clearly displayed before checkout. If you have any questions regarding shipping charges, please contact customer service via WhatsApp at +852 66911595. - The customer or their authorized representative must sign for the goods in person. If the person signing for the goods is not the customer (e.g., for gift delivery or at a shipping point), the customer assumes all risks. Once the goods have been signed for, ownership transfers to the customer, and the store assumes no further shipping responsibility.
- Goods are generally shipped within 1 to 2 business days after order confirmation . The actual delivery time depends on inventory and the number of orders to be processed. The delivery time of purchased or pre-ordered products may be longer, and the specific time will be notified separately.
- All products have limited inventory, and as we continue to accept orders, some products may be sold out. We will do our best to ensure that inventory information is accurate. If there is a sell-out situation, we will notify customers by email and text message as soon as possible and provide a solution.
- The delivery time is arranged by the courier company. Customers can specify the delivery time when placing an order. Our store will try its best to coordinate, but the actual delivery time is subject to the courier company's arrangement on the day.
*Please note that public holidays or special circumstances (such as typhoons) may affect delivery time* - Customers can check the delivery progress on the courier's website using the tracking number in the shipping notification email. Please check your spam or promotional email folders regularly to avoid missing important notifications.
- If the goods cannot be delivered due to an incorrect address or no one to sign for the goods, the courier company will contact the customer to re-arrange the delivery, and the additional costs (if any) will be borne by the customer.
- If the customer discovers that the product has original defects, is damaged, or receives the wrong product within 7 days of signing for it, please contact customer service immediately. We will handle it as soon as possible and provide a solution.
- We do not deliver to PO boxes, thank you for your understanding.
- For any enquiries, please contact our customer service team via WhatsApp +852 66911595 or email: info@oneonemall.com.
The following are the charges and delivery times for various delivery methods. All information is for reference only. The actual delivery time may be affected by various objective factors such as cargo volume, weather, traffic conditions, etc. All are subject to the courier company's arrangements on the day.
| Receipt method | TOLL | Arrival time (calculated from the date of shipment) |
|---|---|---|
|
Residential address |
Free delivery for single order of $499 (discounted price) or more ; For orders under $498 (discounted price), a $28 delivery fee will be charged at checkout. |
1-3 days |
|
Industrial and commercial district address |
Free delivery for single order of $499 (discounted price) or more; For orders of $498 (discounted) or less, a $28 delivery fee will be charged at checkout. |
0.5-2 days |
| Smart locker (Smart Cabinet Address) |
Free delivery for single order of $499 (discounted price) or more; For orders of $498 (discounted) or less, a $28 delivery fee will be charged at checkout. |
0.5-2 days |
|
SF Express Station |
Free delivery for single order of $499 (discounted price) or more; For orders of $498 (discounted) or less, a $28 delivery fee will be charged at checkout. |
0.5-2 days |
| SF Express cooperation points (Cooperation Point Address) |
Free delivery for single order of $499 (discounted price) or more; For orders of $498 (discounted) or less, a $28 delivery fee will be charged at checkout. |
1-3 days |