Shipping instructions
- Delivery area: 🇭🇰 Hong Kong and 🇲🇴 Macau
- Free shipping for purchases of HKD$499 or above (including residential/commercial/SF Express stations/smart lockers)
*(For some large products, a surcharge of HKD$100 is required for delivery to 🇲🇴 Macau. The surcharge will be displayed before checkout. If customers have any questions about the delivery fee, please WhatsApp to Hong Kong Phone (852) 6691 1595 for enquiry)* - The goods will be shipped about two working days after the order is confirmed.
- Customers must ensure that the goods are signed for by themselves or their authorized representative; if the customer and the signatory are not the same person (for example, signing for gifts or consolidation points), the customer must bear the risks involved.
- Once the goods are signed for and confirmed, the ownership of the goods will be transferred to the customer and our store will not be responsible for the subsequent delivery.
- Within seven days after the arrival of the goods, if the customer receives any defective, damaged or wrong products, please contact our customer service staff and we will handle it as soon as possible.
- The delivery time of goods is arranged by the courier company. If customers want to specify the time to receive the goods, please leave a message when placing an order. Our store will try its best to cooperate with the courier company. Our store cannot control the delivery time of the courier company. The actual delivery time is subject to the courier company's arrangement on the day.
- We do not deliver to PO boxes, please forgive me.
The following are the charges and delivery times for various delivery methods. All information is for reference only. The actual delivery time may be affected by various objective factors, such as cargo volume, weather, traffic conditions, etc. All are subject to the courier company's arrangements on the day.
| Receipt method | TOLL | Arrival time (calculated from the date of shipment) |
|---|---|---|
|
Residential address |
Free delivery for purchases of $499 (discounted price) or more on a single bill; For orders with a bill price of $498 (discounted price) or less, a $28 delivery fee will be charged at checkout |
1-3 days |
|
Business District Address |
Free delivery for purchases of $499 (discounted price) or more on a single bill; For bills of $498 (discounted price) or less, $28 delivery fee will be charged at checkout |
0.5-2 days |
| Smart locker (Smart Cabinet Address) |
Free delivery for purchases of $499 (discounted price) or more on a single bill; For bills of $498 (discounted price) or less, $28 delivery fee will be charged at checkout |
0.5-2 days |
|
SF Express Station |
Free delivery for purchases of $499 (discounted price) or more on a single bill; For bills of $498 (discounted price) or less, $28 delivery fee will be charged at checkout |
0.5-2 days |
| SF Express Cooperation Point (Cooperation point address) |
Free delivery for single bill purchases of $499 (discounted price) or more; For bills of $498 (discounted price) or less, $28 delivery fee will be charged at checkout |
1-3 days |